Studio Apartment
- 1 Queen-size bed
Aparthotel · Nairobi · Nairobi
Heri Heights Hotel Apartments, Surestay Collection By Best Western
A 3-star serviced apartment hotel in Nairobi's leafy Arboretum area, minutes from the central business district.
- Serviced apartments with kitchen facilities
- Outdoor pool and children's play area
- Close to the central business district
8.1
Great
295 reviews
Booking.com 8.1 · 295 reviews
About
Heri Heights Hotel Apartments, Surestay Collection By Best Western
Heri Heights Hotel Apartments is a 3-star serviced apartment property on Kolobot Drive, off Arboretum Road in Nairobi. It combines the space and self-catering flexibility of an apartment with hotel services like 24-hour reception, housekeeping, and room service. The property sits among tropical gardens and includes an outdoor pool, sun terrace, and barbecue facilities.
The apartments come in studio to three-bedroom configurations, each with a sitting area, dining table, and tea and coffee facilities. Guests can cook in the equipped kitchen, or eat at the on-site restaurant and poolside snack bar. Practical touches include a washing machine, ironing facilities, and in-room breakfast.
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
In brief
What works, what to weigh
+
Strengths
5 reasons to book- Spacious apartment-style rooms — Guests repeatedly praise the size and comfort of the apartments, which include separate living areas and kitchen facilities.
- Lush tropical gardens and pool — The outdoor pool, sun terrace, and maintained gardens create a calm, green setting that reviewers highlight.
- Strong staff service — Staff are described as professional, friendly, and accommodating, from handling requests to preparing takeaway breakfasts.
- Convenient location — Close to the central business district and surrounded by greenery and restaurants, with Chiromo nearby.
- Good breakfast variety — The restaurant's buffet breakfast receives positive mentions for choice and quality, with in-room breakfast available.
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Worth weighing
4 to weigh- Value score is the weakest category — At 7.9, value for money rates lower than other aspects like staff and rooms, suggesting price-conscious guests may find alternatives.
- Mixed feedback on overall experience — While many reviews are positive, some scores are moderate, indicating occasional inconsistency in service or dining.
- No pets allowed — The property prohibits pets, so travellers with animals will need to look elsewhere.
- Airport shuttle is paid and not included — The airport transfer service comes at an extra cost, so budget for it if you're flying into Wilson Airport.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Attic One-Bedroom Attic Apartment
- 1 Queen-size bed
Deluxe One-Bedroom Apartment
- 1 Queen-size bed
Attic Two-Bedroom Attic Apartment
- 1 Queen-size bed
- Balcony
Superior Three-Bedroom Apartment
- 1 Queen-size bed and 1 Single bed
- Balcony
Executive One-Bedroom Apartment
- 1 Queen-size bed
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- Wi-Fi
- 24-hour reception
- Luggage storage
- Key card access
- No smoking on site
Food & Drink
- Restaurant
- Poolside snack bar
- Snack bar
- Packed lunches
- Special diet menus
- In-room breakfast
Pool & Wellness
- Outdoor swimming pool
- Shallow end
- Sun loungers
- Sun terrace
Services
- Housekeeping
- Laundry
- Dry cleaning
- Room service
- Car hire
- Grocery shopping service
- Paid airport shuttle
Family & Children
- Cots
- Children's menu
- Children's pool
- Children's play area
Business & Meetings
- Meeting/ Banquet facilities
- Fax/Photocopying
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.1/10 from 295 reviews
Booking.com · 8.1 · 295 reviews
8.1Verified guest“The outdoor gardens were well kept and offered a calm retreat from the busy city.”
8.1Verified guest“Breakfast was fine with lots of choices. I loved the apartment—the location was perfect, with Chiromo nearby.”
8.1Verified guest“Great breakfast selection, and the apartment comforts were excellent, including a living room and mosquito nets.”
8.1Verified guest“The hotel was comfortable with a decent breakfast and an incredible location very close to the central business district. I really enjoyed my spacious room, and the pool was very clean. The beds were large, and there was a living room, sleeping area, and mosquito nets. The property was next to greenery and nice restaurants—Cafe Vogue, 2 miles away, was a nice surprise.”
8.1Verified guest“The vibe was contemporary. We got a deluxe apartment with all the serviced apartment amenities, including a three-bedroom layout. The location was beautiful and close to the hotel's restaurant.”
8.1Verified guest“Spacious, stylish rooms, beautiful tropical surroundings, friendly staff.”
04 — Location
Getting around Nairobi
The property sits in Nairobi.
Location: On Kolobot Drive, off Arboretum Road, the hotel is close to the central business district and within reach of Chiromo.
Kolobot Drive, Off Arboretum Road, Nairobi, Nairobi, Kenya
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 12:00-23:59
- Check-out
- By 10:00-12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 45 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 12:00 to 23:59, and check-out is from 10:00 to 12:00.
Is parking available at the hotel?
Yes, parking is available on site.
Are pets allowed?
No, pets are not allowed at the property.
Does the hotel offer airport transfer?
Yes, a paid airport shuttle service is available, and car hire can also be arranged.
What room types are available?
The hotel offers Studio, Attic One-Bedroom, Deluxe One-Bedroom, Attic Two-Bedroom, Superior Three-Bedroom, and Executive One-Bedroom apartments.
Is there a swimming pool?
Yes, there is an outdoor swimming pool with a shallow end, plus sun loungers and a children's pool.
The bottom line
A solid choice for travellers who want apartment-style space and self-catering flexibility near Nairobi's centre, backed by strong staff and a pleasant garden setting.
8.1Best for families and extended stays who value space and a home-away-from-home feel.
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